Telephone therapy gets clustered under widely practiced Tele-Health. With the growing aging population in developed economies such as the US, UK and Europe therapy over the phone is more welcome. Cases supporting the arguments in favor of phone therapy are plenty, also the several drawbacks involved. Conclusion drains down to the stage when appropriate use of phone therapy over conventional methods would always be effective on the majority of psychiatric and not victimized patients.

One of the major benefits of phone therapy is convenience. Counseling and therapy over telecommunication mode can be performed at any given time under any circumstances provided the right technology is accessible for both the service provider and the patient, in this case, the therapist and patient. As technology boasts about convenience and ever time readiness so does telephone therapy. Especially for a patient that has physical limitations in terms of differently-abled scope visiting a therapist or a counselor is an ardent routine. Therefore distanced therapy acts as a flexible solution for such cases. The very argument in favor leads us to major cost-effectiveness involved in getting treatments via phone therapy. Absence in the requirement for a building, administrative staff and other expenses in operating a separate therapy center is a major benefit, which in return could be transferred via competitive pricing for the globally spread customers. Studies have proved that phone therapy is 36 percent lower than over the phone counseling. For people that cannot afford conventional therapist, telephone counseling is a viable option.

Phone counseling happens over a scheduled plan, where a particular day of each week the therapist speaks to the patient over the phone and tracks the progress of the treatments. For certain introverted characters, phone therapy is an angelic option as they can freely expose themselves to the listener over a non-video mode of telecommunication. Some patients are reluctant to explicit their true story when they are physically confronted face-to-face, thus for such seldom cases phone therapy is the greatest.

Several studies have viably proven that the effectiveness of phone therapy is aligned in par as much as face-to-face therapies despite the attrition rate to be less than 10 percent against the 50 percent of in-person therapies. The current work climate that leads a lot of employees into a depressive mindset with work stress reduces motivation to visit a therapist as per schedule, it could be the inability to get time off from work or other personal responsibilities. Hence for such employed individuals having a therapist in one call away assist to keep their negative emotions back in control. The online counseling sites available conducts psychotherapy in an innovative picturesque story-based method, which is ideal for young adolescents and children as well.

Imagine yourself living in isolation come down from another country for studies, no one to talk or be socialized or to open up deeply with another friend, you may find having a connected counselor who could listen and examine your mindset always is as equivalent to having a roommate. Most of the youngsters suffer nowadays due to depression deriving from isolation. Though they are connected in every way deep within their sensibilities are abandoned as they do not have any person to maintain intellectual conversations.

The computerized Cognitive Behavioural Therapy (CBT) has proven to have the same level of satisfaction for a client as in a face-to-face therapy session. Furthermore, phone therapy allows clients to choose the same therapist continuously instead of opening up your story to a different therapist every other week which is likely to happen in the case of face-to-face therapy. Clients also have the freedom to contact their therapist instantly than having to place an appointment in the case of in-person counseling. 

Against all odds, there are several drawbacks engulfed in phone therapy. Mainly using telehealth on alcohol or drug addicts could be ineffective such psychological conditions cases need close connection with the counselor because a therapist cannot judge a patient from a distance whether/he is under the influence of drugs or alcohol. Simultaneously for patients that undergo critical mental problems such as psychotic, depressive and suicidal intent symptoms visiting a counselor in-person is always advisable. As phone therapy does not allow to examine the patient overall via body language, signs of expressions it hinders the assessing the degree of diagnosis and studying the character in an out. The therapist completely depends on the information verbally shared by the victim which is likely to be subjective. Importantly, therapy highly depends on the relationship between the patients and therapist, whereas in the case of online therapy it is an impersonal relationship which affects the effectiveness of the treatments done as the patient is less likely to be driven towards positivism or maintain a therapeutic alliance due to the absence of an interpersonal relationship with the therapist. 

Victims with social anxiety have the freedom to contact an online therapist under an anonymous identity. Individuals that worry about being judged by the other people in the waiting area when visiting a counselor could maintain their anonymity when contacting an online therapist.

Online therapy is vulnerable for communication blackouts such as dropped calls, frozen videos, network concerns could widely interrupt on certain occasions. Prominently the patient needs to ensure a licensed online therapy site is chosen before proceeding to payment as the certain site operates without appropriate licenses to operate as mental health providers, and chances are the therapist may not be sufficiently qualified to treat their clients. It would ultimately leads to your personal secured information being revealed to an unknown source who may misuse it intermittently. 

However as confidentiality and anonymity embedded in telephone therapy is at a higher degree, overall considering many conditions phone therapy is a winning option. For a world that currently practices social distancing in this time of writing what other option could be best for counseling professionals to be in contact with their clients and earn a living? Due to the extensively convenient, accessible and anonymity in the nature of phone therapy, the majority demand phone counseling as they can use the services with no focus from the society.